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At Mile High Psychiatry, we are committed to safeguarding the privacy and confidentiality of our patient’s personal information. This Privacy Policy outlines the collection, use, protection, and disclosure of information by Mile High Psychiatry. By using our services, you agree to the terms of this policy.


Collection of Information

Patient Information: We collect various types of information from our patients, including personal identifying information, contact information, medical history, and financial information for billing purposes. This information is necessary for scheduling appointments, providing services, and ensuring quality care. Mile High Psychiatry stores data only for as long as it is necessary to provide products and services to you and others, including those described above and for legal protections or as required by applicable laws and regulations.


Type of information that could be collected: 

  • Information Mile High Psychiatry receives on forms, including, but not limited to, identifying information such as address, telephone number, and e-mail address related to patient projects.
  • Required information for scheduling an appointment such as your name, email address, birthday, and gender. We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties.
  • “Public Information” which means the information you choose to make public, as well as information that is always publicly available.
  • Information posted to a group chat or moderated session and information kept within a one-on-one session.
  • “Contact Information” is personal information and or family/friend/relation that Mile High Psychiatry stores confidentially for your provider to access in case of an emergency or mental health crisis.
  • Banking information for billing purposes; such as card information, account # and routing information for invoicing purposes.


Mile High Psychiatry uses cookies and similar technologies to track usage of the website and to address security issues. We may also use cookies to store your preferences relating to use of our website. A cookie is a small amount of data, which often includes a unique identifier that is sent to your computer, tablet, phablet, cell phone or other electronic device (referred to here as a “device”) browser from a website’s computer and is stored on your device’s hard drive. Each website can send its own cookie to your browser if your browser’s preferences allow it, but (to protect your privacy) your browser only permits a website to access the cookies it has already sent to you, not the cookies sent to you by other sites. Many sites do this whenever a user visits their website in order to track traffic flows.


Cookies record information about your preferences and allow us to tailor Mile High Psychiatry to your interests. During the course or any visit to the Site, the pages you see, along with a cookie, are downloaded to your device. Many websites do this, because cookies enable website publishers to do useful things such as finding out whether the device (and probably its user) has visited the website before. This is done on a repeat visit by checking for the cookie left there on the previous visit. Information supplied by cookies can help us to analyze the profile of our visitors so we can provide you with a better user experience.


Some forms of processing (sending promotional information, commercial profiling, behavioral advertising, geo-location, etc.) may require the express consent of the User. Specific information may be shown on the pages of the Site in connection with particular services or processing of Data provided by the Site User.


Employee and Subcontractor Information: 


Federal law requires us to obtain personal information from our employees and subcontractors, including identifying information, social security numbers, banking information, medical records, and background security checks. The information collected from employees and subcontractors is used for employment purposes, compliance with regulations, and ensuring the security and confidentiality of records.


Examples of this information includes but are not limited to:

  • Federal Tax ID #;
  • Medical records;
  • Investment information;
  • Background security checks


Use of Information

Patient Information: The information we collect from patients is used for scheduling appointments, providing services, conducting research and trend analysis, and enhancing program evaluation. We may also use non-identifying and aggregate information for website design improvements and to share with partners or publish in academic journals.


For our operations-

We can use and share your health information to run our organization, improve your care, and contact you when necessary. For example, we may use your information to review your treatment, evaluate the performance of the staff caring for you, or share with students being trained in the organization


You can ask us to contact you in a specific way (for example, ask us to contact you at work instead of your home) or to send mail to a different address. We will accommodate all reasonable requests.


Mile High Psychiatry uses non-identifying and aggregate information to better design our Web site and to use in research and trend analysis. For example, we may tell an advertiser that X number of individuals visited a certain area on our Website, or that Y number of men and Z number of women filled out a site survey or form, but we would not disclose anything that could be used to identify those individuals. We only provide data to our partners, if any, after we have removed your name and any other personally identifying information from it, or have combined it with other people’s data in a way that it no longer personally identifies you. The anonymous and aggregated data also may be published through various media platforms/academic journals. No personal identifying information is tied to the results, and Mile High Psychiatry does not share anything that could be used to identify your account or your private information.


To bill for your services or other payment reasons-

We can use and share your health information to bill and get payment from health plans or other entities. For example, we give information about you to your health insurance plan so it will pay for your services. We may also query your insurance plan to determine the best, most effective drug to prescribe for you.


Coroners, medical examiners and funeral directors – 

We may share health information with a funeral director as necessary to carry out their duties including arrangements after death, or with coroners and medical examiners to identify the deceased, determine a cause of death, or as otherwise authorized by law


Business associates-

Some of the services provided to you are performed on our behalf by outside vendors called Business Associates. We will disclose your health information to our Business Associates to allow them to perform these services for us. For example, we may contract with a copy service company to provide you copies of your health record. Business Associates are required by federal law to safeguard your information


Law Enforcement-

We may disclose health information to a law enforcement official for purposes such as to respond to a search warrant, identify a suspect, fugitive or missing person, report a death believed to be a result of criminal conduct, or report a crime committed on our property. We may also disclose health information to correctional institutions or law enforcement officials under certain circumstances if you are in custody.


Future communications-

We may communicate to you via newsletters, mailings, or other means regarding treatment options, health-related information, new programs, research projects, testimonial requests, or other community-based initiatives or activities in which MHP participates.


Protection of Information

Confidentiality: We treat your personal information with the utmost confidentiality and comply with all relevant laws and regulations. We do not disclose any information without your explicit written consent, except as required or permitted by law.


Security: We have implemented physical, electronic, and procedural safeguards to protect your information from unauthorized access, use, or disclosure. Our employees receive training on privacy and security procedures, and we conduct regular risk privacy assessments.


We protect nonpublic personal information by:


  • Restricting access to patient information to only those personnel for whom the information is necessary.
  • Entering into written confidentiality/non-disclosure agreements with third party service providers for certain disclosures.
  • Maintaining physical, electronic, and procedural safeguards that comply with the relevant laws and regulations
  • Conducting an Security Training and Awareness training program to communicate and educate employees about information security policies and procedures in order to make them aware of their roles and responsibilities in safeguarding information resources.
  • Mile High Psychiatry uses firewall barriers and digital certifications to maintain the security of your online session and information.
  • We do not collect any nonpublic personal information about visitors on our website, unless information is provided to us voluntarily or derived from website navigation and usage of the Mile High Psychiatry website and online platforms.


Privacy Disputes:


Colorado Privacy ACT (CPA): “On July 7, 2021, Governor Polis signed Senate Bill 21-190: Protect Personal Data Privacy establishing the Colorado Privacy Act (CPA). The CPA tasked the Colorado Attorney General with implementing and enforcing the CPA, including adopting new rules. The CPA is a part of the State of Colorado’s Consumer Protection Act and goes into effect July 1, 2023.


The CPA grants Colorado Consumers new rights with respect to their personal data, including the right to access, delete, and correct their personal data as well as the right to opt out of the sale of their personal data or its use for targeted advertising or certain kinds of profiling. The CPA also places new obligations on covered entities to safeguard personal data, including the requirement to give Coloradans meaningful information about the collection and use of their data, to conduct data protection assessments, and to obtain consent before processing certain sensitive personal data.”



Confidentiality Obligations: We are bound by law to protect the confidentiality of your sensitive information. Disclosure of your treatment to others requires your explicit written consent, except for certain situations where disclosure is mandatory to ensure safety, seek hospitalization, or comply with legal requirements.


Disclosure of Information

Required or Permitted Disclosure: We may disclose your information as required or permitted by law, including to government bodies, law enforcement agencies, or in emergency circumstances as judged by your provider working with local authorities. We may also use third-party service providers to process information (for example as credit card payment providers).  We require these third parties to comply strictly with its instructions and we require that they not use your personal information for their own business purposes.


Uses and Disclosures:

Operations and Billing: We may use and share your health information for our operations, improving care, and billing purposes. This includes sharing information with health plans or entities involved in payment. We may also disclose information to coroners, medical examiners, funeral directors, and business associates as required by law.


  • To any person when you authorize such disclosure
  • To computer services consultants and technicians or other security consultants, in order to ensure the confidentiality and security of patient & employee records
  • To financial service providers or consultants to carry out requested services, and/or to protect against or prevent actual or potential fraud, unauthorized
  • transactions, claims, or other liability
  • To independent auditors or consultants in order to carry out institutional risk control
  • To government or regulatory agencies, including self-regulatory organizations and to comply with a legal summons, court order, subpoena or a similar legal process, audit or investigation
  • To swap data repositories


Law Enforcement: We may disclose health information to law enforcement officials under certain circumstances, such as responding to a search warrant, identifying suspects, or reporting crimes. Correctional institutions may also receive health information as authorized by law.


Contact Information

Emergency Contact: In case of a medical or psychiatric emergency, please call 911 or proceed to the nearest hospital. For non-urgent matters, you can contact us via voicemail at (720) 507-4779 or through our website’s contact form. Please provide your name, phone number, reason for calling, and the best time to contact you. We strive to respond to non-urgent matters within 24 business hours.


Changes to the Privacy Policy

Policy Updates: We may update this Privacy Policy from time to time. Any changes will be communicated to you through appropriate channels. By continuing to use our services, you acknowledge and agree to the updated policy.

Please contact us if you have any questions or concerns regarding our privacy practices.

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